Nowadays, it seems like before you even finish the last bite of the worst cheesesteak you ever paid $17 for, all it takes is one overcooked fry to set you off, and VOILA, there's a scathing review getting slapped on social media. It is damaging. Small businesses especially feel the financial strain of bad reviews. It seems all businesses, big and small, are expected to provide 100% perfection at all times, as well as the best prices, incomparable customer service, regular sales, 24/7 availability, and the fastest, freest shipping. I know—it doesn't make sense, or does it? FREE isn't always free. There is always a catch somewhere. My favorites are "But wait, there's more" and "Order now and you'll get TWO!" Sometimes bad reviews are warranted, and when something downright egregious occurs, you feel the need to warn others so no one else suffers the misery or financial waste. Unfortunately, bad reviews are way too easy to post. I think you should have to wait a week, then decide if it is still important enough to write a scathing review of a business. Better yet, I suggest contacting the seller or establishment first. I know it can be tiring. Old-fashioned customer service is nearly nonexistent, but on occasion, you do get someone who cares. You never know what they're going through. Someone in their family could have just been diagnosed with cancer. Maybe someone just lost their beloved pet. Sometimes people are struggling just to maintain mental health. You never know. A small act of tolerance and understanding can go a long way.
Many businesses are struggling. Many are overworked and short staffed, and dealing with the public can be very stressful. Not every customer is a peach. If you like to "pay it forward", then consider paying it forward by not leaving a bad review.
At Steve Myers Magic, we kindly ask you reach out to us if for any reason you're not able to leave a happy customer review. You never know how your review may help or hurt a business. I myself would rather help than hurt!
Steve's assistant, BFF, go-to, collaborator, planner, biggest fan, manager, P.R. girl, ride or die... Oh, and wife.